POLICIES CHECK -IN: 4-6 pm CHECK-OUT: 11:00 am Early check-in, late check-in and late check-out subject to $25.00 fee and arrangements must be made at least 48 hours in advance. Please call the innkeepers before 4pm on check-in day, if you are unable to make the 4-6 check in time. Check -in prior to 2pm consists of luggage drop off only. RESERVATION POLICIES: All reservations must be paid in full at time of booking. Any balance of payment, check-in or check-out fees are due upon arrival. Two night minimum on weekends. Holidays may require 3 night stay. Visa, Master Card, Discover, and cash welcome. Rates based on double occupancy only. A maximum of two guests are permitted in the Willow Suite, no exceptions. Specials must be mentioned at time of booking. Discounts and specials may not be combined. Holiday/special event weekends may require a 3 night stay. Special Event dates include, but are not limited to: President's Day, Valentine's Day, Easter, Spring Break, Mother's Day, Graduation, Memorial Day, Father's Day, Country Jam, Independence Day, Peach Fest, Labor Day, Winefest, Veteran's Day, Thanksgiving, Christmas & New Year, Winter Break. CANCELLATIONS: All cancellations are subject to a 20% handling charge. All cancellations must be made by phone. Deposit will be refunded, minus handling charge, if cancelled with three weeks advance notice. Cancellation less than three weeks, refund will depend on re-booking of the room. No Shows: Full stay charged. Rooms booked on holidays, holiday weekends and " special event" dates & weeks, are non-refundable, any refund will depend on re-booking of the room, less 20% handling charge. All cancelled add-ons, such as flowers are non-refundable within 48 hours of check-in. GENERAL POLICIES: BREAKFAST: The Egg & I Restaurant 120 W. Park Drive, Ste. H (S.W. Corner of 1st St/Patterson) 970-245-2527 Mon-Sat 6am-2pm, Sundays 7am-2pm If you have any time constraints pertaining to check-in, check-out or breakfast serving time, please let us know, we will do our very best to accommodate your needs. SMOKING: Willow Pond is a completely NON-SMOKING establishment. There is NO SMOKING allowed anywhere on our property and out of courtesy to our neighbors, we ask that you do not smoke in front of the inn or neighboring properties. Guests smoking in the inn will be charged for professional cleaning services. CHILDREN: We welcome well-behaved children ages 14 & over. Children must be supervised by guardians at ALL times. NO PETS PERMITTED ON PROPERTY We will not accomodate guests who plan to leave their pet(s) in their car during their stay. ONLY REGISTERED GUESTS PERMITTED ON WILLOW POND PROPERTY. Additional policies and restrictions apply regarding attendees of special events at Willow Pond. Rooms left with excessive damages, due to food and beverage or other abuse, will be charged for repair/replacements. ALCOHOL: NO HARD LIQUOR IS PERMITTED. Intoxicated guests are not permitted as overnight guests and are responsible for finding their own alternative lodging. Please drink responsibly. PARKING: Please park on the gravel driveway on the North entrance of the house, check in at the front door, ring the bell. Please park anywhere along the gravel drive, but leave room for cars to pass, Willow Pond is not responsible for lost, broken or stolen property. Policies and prices subject to change without notice. We reserve the right to refuse service. Thank you!